Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Teide National Park

What is the geological significance of the Las Cañadas caldera?

The caldera is a massive volcanic depression measuring 16 kilometers across and is a primary reason for the park’s UNESCO World Heritage status.

How does Mount Teide rank among the world’s tallest volcanoes?

When measured from its base on the ocean floor, it is the third tallest volcanic structure on the planet.

What is the unique phenomenon regarding the shadow of Mount Teide?

At sunset, the volcano projects the largest shadow in the world across the surface of the sea.

Why is the park compared to the planet Mars?

The park’s unique geological and environmental conditions make it a primary global testing ground for instruments destined for Martian exploration.

Are there plants in the park that exist nowhere else?

Yes, the park is home to 58 endemic species, including the Teide violet and the towering red bugloss.

What is the historical significance of the park to the Guanche people?

The indigenous inhabitants considered the mountain sacred and believed it was the home of a powerful demon named Guayota.

How much elevation does the cable car gain during its trip?

The system ascends a vertical distance of 1,199 meters, traveling from the base station to the upper station in under eight minutes.

Do I need a permit to reach the absolute summit of the volcano?

A free permit obtained in advance from the National Park’s official website is mandatory for the final stretch of the Telesforo Bravo trail.

Are there any age or health restrictions for the cable car?

The ascent is prohibited for children under three, pregnant women, and individuals with heart or respiratory issues due to high altitude.

What kind of footwear is recommended for visiting the park?

Robust hiking boots with excellent grip are required to safely navigate the sharp and unstable volcanic terrain.

Can I visit the park at night for stargazing?

The park remains open 24 hours a day and is a certified Starlight Destination offering some of the world’s clearest views of the night sky.

What should I do if the cable car closes due to weather?

It is essential to check the operational status online before departing, as high winds can cause immediate and unscheduled closures.

Is it possible to take public transport to the park?

The TITSA network operates two specific daily lines, 342 and 348, which connect the coast to the volcanic center.

Are there facilities for charging electric vehicles at the venue?

The cable car base station provides dedicated charging points of 7kW and 22kW for visitors arriving in electric vehicles.

Need more help?

Tourism Tickets – Help Center